Is Your Tech Ready For Customer Obsession? Find Out.
Jun 23 2021
Is Your Tech Ready For Customer Obsession?
Forrester’s latest guide outlines the four key strategies that will set you on the road to a customer-obsessed technology strategy. Learn how you can adapt your technology portfolio to better win, serve, and retain customers now and in the future.
The Pandemic’s Lasting Impact On Employee Engagement
JUN 10 2021
The pandemic highlighted the value of effective employee engagement. But what now? VP, Principal Analyst Thomas Husson and Principal Analyst David Johnson discuss the future of employee engagement.
Lessons From Florida Blue: Building A Successful CX Measurement Program
Join Florida Blue Sr. Director of CX Measurement, Analytics, and Insights Houda Rabah and Forrester VP, Principal Analyst Maxie Schmidt for a candid discussion of Florida Blue's CX measurement program.
To Succeed In B2B Sales, Talent Alone Won't Cut It
JUN 17 2021
The days of relying on superstar sales reps to land quarter-saving deals are over. Winning and retaining today’s buyers takes a systematic, broader-based approach to selling. Vice President and Senior Research Director Phil Harrell explains what this approach entails on this podcast episode.
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