Managing Risks When Returning To Work; Digital Transformation; B2B And B2C Buyers

Address Legal, Regulatory, And Operational Risks For The Return To Work

Along with government guidelines, firms must consider a number of other factors when bringing employees back to work. Don’t neglect these four areas.




Accelerate Digital Transformation With The Right Strategic Partner

The COVID-19 pandemic has accelerated digital transformation across industries. Get insights on evaluating digital transformation services providers from VP and Principal Analyst Nigel Fenwick.



Today’s Business Buyers Crave Digital Interactions And Human Connections

Even as B2B buyers increase their reliance on digital activities and tools, they long for deep, human connections. Learn how sellers can provide the types of experiences and interactions buyers seek.



The Future Of B2C Buying In Europe

The events of 2020 have accelerated changes in consumer behavior. The challenge for European business leaders is to understand the powerful forces driving these shifts and how to respond to them.


How Does Your Brand’s CX Stack Up?

Is your brand at the top of the pack or falling behind? Discover how your customers rated your brand's experiences in our 2020 CX Index™ results.



Digital Acceleration Meets Empathy: COVID-19’s Impact On Financial Services

The COVID-19 pandemic has accelerated digital efforts in the financial services industry while underscoring the need for customer empathy. Hear from three analysts in this special episode of What It Means.


Customer Journey Mapping In A Crisis

Since the outbreak of the coronavirus pandemic, firms have struggled to keep on top of customers’ fast-changing needs. In this episode of What It Means, VP and Principal Analyst Joana de Quintanilha discusses how journey mapping can help.

Asia Pacific Financial Services Webcast Series 2020

The next phase of the global pandemic will bring new challenges for financial services leaders in Asia Pacific. Get the latest insights and tactical guidance on how to prepare for the future.



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