More COVID-19 Insights; Adaptive Enterprise; B2B Marketplaces

Four Phases Of The Coronavirus Pandemic

Forrester CEO George Colony explains that the coronavirus will play out over four phases in the US. Learn about these phases and the impact each will have on businesses and individuals.




What The CEO Of Every CPG Brand Needs To Do Tomorrow

As the popularity of online marketplaces has grown, so has the prevalence of rogue sellers. VP, Principal Analyst Sucharita Kodali outlines three steps for CPG leaders to safeguard their brand.



Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester has curated a list of companies delivering virtual care services and support during the pandemic. These solutions provide benefits beyond the COVID-19 outbreak and may offer a glimpse into the future of healthcare.



Customers Are Staying Home — So Prioritize Digital UX

With millions of consumers cooped up indoors, it’s suddenly more important than ever to get digital experiences right. That means urgently redirecting funds toward the people, processes, and technologies required for the effort.


Webinar: Coronavirus Disruption In Europe

European business leaders must evolve their plans to protect and support employees, customers, and business partners. Watch this webinar for insights on how your organization should respond.



The Role Of Enterprise Speed In An Adaptive Enterprise

The COVID-19 pandemic is forcing organizations to adapt and change. In this episode of What It Means, Vice President and Principal Analyst James Staten describes how enterprise speed informs an organization’s ability to be adaptive.


The Reemergence Of B2B Marketplaces

“The rise of the B2B marketplace” might read like a headline from the early 2000s, but it’s perhaps more relevant now than ever. In this episode, Vice President and Research Director Allen Bonde discusses the latest trends driving renewed interest in the B2B marketplace.

CX North America 2020

CX North America is now a virtual event. Join 50 Forrester analysts and 1,500 CX industry leaders for three days of innovative customer experience thought leadership, tech, and strategy.



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