New Channel Strategies, The Loss Of Cookies, Emerging Fintech Tools, And More

Home > Newsletters > New Channel Strategies, The Loss Of Cookies, Emerging Fintech Tools, And More

Newsletter
September 2020

Marketplaces Make Their Mark In The Channel

US eCommerce penetration has effectively doubled in the past three months during COVID-19. Analyst Jay McBain reviews the new models emerging during this period of immense growth.

The Latest From Forrester

Straight From The Source: Collecting Zero-Party Data From Customers

Marketers struggling to cope with the loss of third-party cookie data may be overlooking a surprisingly simple solution. Learn how to proactively solicit zero-party data from your customers.

Invest In The Right Technologies To Develop Your Financial Well-Being Program

Customers want tools that will help them better manage their finances. For financial services firms, this presents an opportunity to choose and offer the technologies that will help them win and retain customers.

How To Build Your Customer Obsession Strategy

There’s understanding customer obsession — then there’s operationalizing it. Download our complimentary guide and learn how to discover your path to customer obsession.

DOWNLOAD NOW

PODCAST

The Surprisingly Bright Future For CISOs

AUG 20 2020

The CISO is no longer a terminal role. VP and Principal Analyst Jeff Pollard describes the abundance of options available for today’s security leaders.

Listen Online

(Webinar) The US CX Index 2020: See The Power Of CX Differentiation

As brands grapple with COVID-19, it becomes critical to understand how well they’ve used CX to build customer loyalty. Explore the latest trends in CX quality. Register now to watch this webinar on-demand.

WATCH NOW

PODCAST

Find Your Firm’s Path To Customer Obsession

AUG 27 2020

Customer obsession means putting the customer at the center of your business leadership, strategy, and operations. Learn how to define and operationalize a successful customer obsession strategy on this episode of What It Means.

Listen Online

Insights delivered directly to your inbox.

Not a subscriber yet? Click below to get Insights At Work delivered directly to your inbox.

Get The Insights At Work Newsletter

Country*

Yes, I’d like to receive Forrester’s Insights At Work newsletter and receive occasional survey invitations and marketing communications.

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.

New Channel Strategies, The Loss Of Cookies, Emerging Fintech Tools, And More

Get The Insights At Work Newsletter

Thanks for signing up.

Help Us Improve