Pandemic Accelerates Change In CX, Automation, Healthcare And More

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During The Pandemic, Empathetic Brands Build Trust With Wary Consumers

Now more than ever, consumers crave connection and reliable information. Learn how marketers can offer this.




COVID-19 Didn’t Break Your Business — Data Did

A defining factor for enterprises and governments throughout the pandemic has been the extent to which they have embraced and been led by data.



RPA And Test Automation Are More Friends Than Foes

If robotic process automation was not on your company’s roadmap before COVID-19, it should be. Businesses are adopting RPA to reduce costs, conduct remote business, and improve resiliency.



Healthcare Is Making The Shift To Virtual-First Delivery Across Routine And Specialty Care

Healthcare organizations must shift their approach from reactive to proactive to meet consumer needs and ensure success in a post-pandemic world.


Reducing Software Costs In 2020

For companies looking to contain or reduce costs during the economic slowdown, negotiating lower software prices with vendors can provide relief. Learn tactics to find short-term savings for both existing contracts and upcoming renewals.



Is It Time To Break Up With Social Media?

Many brands spend tremendous time and money on social media, only to get a tepid (or even angry) response. On this episode of What It Means, Senior Analyst Jessica Liu discusses a timely question: Is it time to break up with social media?


The Future Of Work Starts Now

The coronavirus pandemic has dramatically accelerated many of the trends that will define the future of work. In this episode of What It Means, Vice Presidents and Principal Analysts James McQuivey and J. P. Gownder discuss the four “shocks” that will shape the future of work and how their timelines have shifted up.

The 30-60-90 Day Plan For Customer Service During And After COVID-19

Discover how brands can ensure customers’ needs are met, optimize their agents’ productivity, and safeguard the bottom line.



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