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Predictions review, better security culture, CX in Europe

Predictions review, better security culture, CX in Europe
 
 
 
 
 
 
Forrester Logo   Newsletter
Oct 13, 2021
 
 
Insights at work
 
 
How Accurate Were Our Predictions For 2021?
 
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How Accurate Were Our Predictions For 2021?  
Before we release our Predictions 2022 later this month, we reviewed our predictions for 2021. We got it mostly right and missed a few. Check out our review.
 
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Why European Organizations Are Underinvesting In Customer Experience  
Why European Organizations Are Underinvesting In Customer Experience
European organizations see CX improvement as a lower priority than their global peers. This is a critical mistake at a critical time. Find out why.
 
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Marketing Operations Wears Many Hats: Find The Best Fit For 2022  
Marketing Operations Wears Many Hats: Find The Best Fit For 2022
Get five quick tips on where to focus your efforts to deliver the best customer experience and organizational performance next year.
 
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Promoting Responsibility, Compliance, And Good Judgment Without Fear, Shame, Or Acrimony  
Promoting Responsibility, Compliance, And Good Judgment Without Fear, Shame, Or Acrimony
Security programs founded in fear will scare off employees. Learn how to nurture positive behavior and foster a more positive security culture.
 
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PODCAST
 
Chasing The ROI Of Sustainability In Tech
 
SEP 30 2021
 
Did you know that the technology industry accounts for more than 1.4% of global carbon emissions? So what are industry players doing about it? In this episode, Analyst Abhijit Sunil and Senior Consultant Jan Sythoff discuss the efforts being made and the returns being sought.
 
 
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Data Strategy & Insights  
Data Strategy & Insights
Want to find out how top business, tech, and CX leaders use data to drive strategy? Come to Forrester’s flagship data strategy event happening Nov. 18–19.
 
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PODCAST
 
Transformation, Not Adaptation, Will Be Key For B2B Sales Leaders In 2022
 
OCT 7 2021
 
To succeed in 2022 and beyond, B2B sales leaders need to embrace the new digital normal. Vice Presidents Mike Pregler and Stephanie Sissler explain what that requires in this discussion of Forrester’s 2022 Planning Assumptions for sales executives.
 
 
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