Best Practice Report

10 FAQs About eCommerce Shipping

July 22nd, 2016
With contributors:
Fiona Swerdlow , Claudia Tajima , Rachel Birrell


Shipping is a costly expense that weighs down online merchants because consumers expect to pay little to nothing for delivery. This document answers questions that merchants often have about when shoppers expect to receive packages, how much they want to pay for shipping, and alternatives that merchants have to the current package delivery network.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.