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2016 European Mobile Banking Functionality Benchmark

CaixaBank Tops Our Review Of European Banks' Mobile Banking Services

May 20, 2016

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Why Read This Report

This report explores the best practices we've uncovered by reviewing the mobile banking functionality of 11 of the largest retail banks in Europe. While all the banks have made improvements over the past year, Spain's CaixaBank — which came top for the second year in a row — Turkey's Garanti, and Poland's Bank Zachodni WBK are widening their lead with a growing range of next-generation features. This report is intended to help digital banking strategy executives benchmark their own mobile banking capabilities and identify ways to improve their mobile services.

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Table of Contents

  • Forrester's Mobile Banking Functionality Benchmark Methodology
  • The Benchmark: CaixaBank Leads With Useful Mobile Services
  • Mobile Banking Best Practices Of European Banks
  • Recommendations

  • Use Mobile Banking As A Platform To Engage Customers
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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