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2016 UK Mobile Banking Functionality Benchmark

Lloyds Bank Continues To Offer The Most Extensive Functionality

May 18, 2016


Why Read This Report

This report explores the best practices we've uncovered by reviewing the mobile banking functionality of six of the largest retail banks in the UK. It's intended to help digital banking strategy executives identify areas for improvement such as providing better service features for customers. While all of the UK banks have made improvements over the past year, Lloyds Bank continues to offer the most extensive functionality, including advanced features such as letting customers book a branch appointment within the mobile app.

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Table of Contents

  • Forrester's Mobile Banking Functionality Benchmark Methodology
  • The Benchmark: Lloyds Bank Leads With Useful Mobile Services
  • Mobile Banking Best Practices Of UK Banks
  • Recommendations

  • Use Mobile Banking As A Platform To Engage Customers
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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