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For eBusiness & Channel Strategy Professionals

2017 European Online Banking Functionality Benchmark

BBVA Earns The Highest Overall Score

December 13, 2017

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  • By Aurelie L'Hostis
  • with Benjamin Ensor,
  • Edoardo Zavarella,
  • Cheryl Hart,
  • Sam Bartlett

Why Read This Report

Tens of millions of Europeans use their banks' secure websites to conduct both routine and infrequent banking tasks. Digital banking strategy executives need to deliver online banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their financial well-being. To help digital banking teams improve their online banking services, Forrester used its Digital Banking Functionality Benchmark methodology to assess the secure websites of 13 retail banks in Europe.

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Table of Contents

  • Forrester's Online Banking Functionality Benchmark Methodology
  • The Benchmark: BBVA Leads Overall
  • Online Banking Best Practices Of European Banks
  • How Forrester Can Help

  • Get Independent And Objective Recommendations For Your Website
  • Supplemental Material
  • Related Research Documents

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