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2017 UK Mobile Banking Benchmark

Lloyds Bank Comes Top In Our Review Of UK Mobile Banking Services

May 30, 2017

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Why Read This Report

Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their financial well-being. To help digital banking teams understand how their services compare with those of their peers, identify good practices, and improve their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the retail mobile banking services of six retail banks in the UK.

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Table of Contents

  • Forrester's Mobile Banking Benchmark Methodology
  • The Benchmark: Lloyds Bank Leads With Strong Mobile Services
  • Mobile Banking Best Practices Of UK Banks
  • Recommendations

  • Use Customer Journeys To Guide Your Mobile Banking Strategy
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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