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2017 US Mobile Banking Benchmark

Direct Bank USAA Earns The Highest Overall Score By Providing A Wide Range Of Valuable Mobile Banking Features For Customers

May 4, 2017

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Why Read This Report

Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and enable them to improve their financial well-being. To help digital banking teams understand how their services compare with those of their peers, identify best practices, and enhance their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the retail mobile banking services of six of the largest banks in the US.

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Table of Contents

  • Forrester's Mobile Banking Benchmark Methodology
  • The Benchmark: USAA Leads With Useful And Usable Mobile Services
  • Mobile Banking Best Practices Of Banks In The US
  • Recommendations

  • Stop Pretending That Mobile Banking Is Just For Transactions
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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