Best Practice Report

2017 US Mobile Banking Benchmark

Direct Bank USAA Earns The Highest Overall Score By Providing A Wide Range Of Valuable Mobile Banking Features For Customers

May 4th, 2017
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
With contributors:
Aurelie L'Hostis , Zhi-Ying Barry , Benjamin Ensor , Andrew Hogan , August du Pont , Mike Chirokas , Diane Lynch

Summary

Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and enable them to improve their financial well-being. To help digital banking teams understand how their services compare with those of their peers, identify best practices, and enhance their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the retail mobile banking services of six of the largest banks in the US.

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