Best Practice Report

2017 China Mobile Banking Benchmark

China Merchants Bank Tops Our Review Of Chinese Banks

June 1st, 2017
EZ
Eryan Zhou
With contributors:
Zhi-Ying Barry , Travis Wu , Benjamin Ensor , Ivory Chen , Bill Nagel

Summary

Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their financial well-being. To help digital banking teams understand how their services compare with their peers, identify good practices, and improve their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the mobile banking services of six retail banks in China.

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