Riccardo Pasto

Senior Analyst

Riccardo serves customer experience (CX) leaders. His research focuses on CX management, customer service, co-creation, and design thinking.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.