Recent Research
In 2025, efforts to regulate big tech will result in digital treaties and the inclusion of AI harms in health and safety legislation, as government CX ebbs and IT initiatives fail.
This report provides CX leaders with data-driven guidance on where to increase, decrease, or experiment with their budgets for 2025.
Discover how 10 government agencies in Australia score on customer experience and the drivers and emotions that affect mission success the most.
Discover how seven superannuation firms in Australia score on customer experience and which drivers and emotions affect loyalty the most.
Discover how nine banks in Australia score on customer experience and which drivers and emotions affect loyalty the most.
Discover how four investment firms in Australia score on customer experience and which drivers and emotions affect loyalty the most.
Planned Research
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.