Riccardo Pasto,

Riccardo Pasto

Principal Analyst

Riccardo serves customer experience (CX) leaders. His research focuses on CX management, customer service, cocreation, and design thinking.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
December 3rd, 2024 6:00 PM - 6:40 PM Webinar

Predictions 2025: Public Sector And Government

Join Forrester experts and your peers for an interactive presentation that will dive deeper into Forrester’s 2025 Predictions for Public Sector And Government.Key takeaways: Understand the changing technology, consumer, and market dynamics in store in 2025. Uncover new insights based on Forrester’s research and expert analysis. Prepare your team and your organization for what’s ahead.Target audience level: all levels