Benchmark Report

2023 Service Desk Benchmarks, Global

September 7th, 2023
Kathryn Bell
With contributors:
Lauren Nelson , Chris Langlois , Diane Lynch

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for service desk and workplace services on budgets, staffing levels, outsourcing, and employee satisfaction. Understanding these benchmarks and their implications will help operations leaders examine their own strategies, priorities, and roadmaps for the service desk and make adjustments as necessary.

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