Will McKeon-White


Will works as an analyst on Forrester's infrastructure and operations (I&O) team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

October 20th, 202110 min read

This report lays out the major use cases for client virtualization and provides best practices for enterprises to improve user experience, simplify management, and maximize ROI.

September 2nd, 20217 min read

Using Forrester’s Total Economic Impact™ (TEI) model, we highlight the benefits, costs, risks, and flexibility across the four major components of an AIOps deployment.

Research Coverage