2024 Service Desk Benchmarks, Global

September 3rd, 2024

Kathryn Bell

With contributors:

Stephanie Balaouras , Paige Ludl , Kara Hartig

This data-driven report outlines important operational benchmarks for service desk and workplace services on budgets, staffing levels, outsourcing, and employee satisfaction. Understanding these benchmarks and their implications will help IT operations leaders examine their strategies, priorities, and roadmaps for the service desk and adjust as necessary.

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