Report

A Cautionary Tale: Why Digital Monopolies Need Strong CX Too

Weak Customer Experiences Threaten Grab's Dominance In Singapore
October 3rd, 2018
With
Sukriti Dangi
and Bill Nagel

Summary

When Uber exited Southeast Asia in exchange for a 27.5% stake in homegrown digital darling Grab, few questioned the bright future that lay in store for Grab. But the three months since the merger have been anything but smooth, especially in Singapore. Gra

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