Trends Report

AI Is Ready For Employees, Not Just Customers

Human-Machine Collaboration Should Start With Employees

March 27th, 2018
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , J. P. Gownder , Srividya Sridharan , Ian Jacobs , Will McKeon-White , Rachel Birrell , Diane Lynch

Summary

Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks. This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.

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