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For Infrastructure & Operations Professionals

AI Is Ready For Employees, Not Just Customers

Human-Machine Collaboration Should Start With Employees

March 27, 2018

Why Read This Report

Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks. This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.

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Table of Contents

  • Employees Struggle With Advancing Work/Life Complexity
  • Today's AI Excels At Employee Support
  • Enhance EX Via Employee-Facing AI Projects
  • Recommendations

  • Don't Chase The Turing Test — Let Machines Do What They Do Best
  • What It Means

  • Automation And The Future Of Work Will Become The Digital Focus
  • Supplemental Material
  • Related Research Documents

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