Trends Report

AI-Driven Customer Experience In Insurance

Artificial Intelligence Raises The Bar For Insurance Customer Experience

March 8th, 2018
With contributors:
Matthew Guarini , Ellen Carney , Jeremy Swire , Ian McPherson


The insurance industry continues to be affected by emerging technologies, particularly artificial intelligence (AI). Digital insurers require the most complex blend of AI technologies that firms have ever had to deal with. To be a trusted partner, enterprise architecture (EA) professionals must have insight into these AI technologies to understand how they enable better digital experiences. This report provides EA professionals with insight into the AI technologies the insurance sector is experimenting with or adopting.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.