Save or Share this Report

For Enterprise Architecture Professionals

Architect For Extreme Uncertainty

Use Systemic Design To Deal With The Unknown Unknowns

April 28, 2014

Authors

  • By Clay Richardson,
  • Brian Hopkins
  • with Alex Cullen,
  • Julian Keenan,
  • Emily Jedinak

Why Read This Report

Enterprise architecture is now at a critical tipping point. New digital business models and an unrelenting focus on customer engagement are unlocking new exciting initiatives and projects for architects. But these new opportunities are also creating extreme uncertainty around how to evolve enterprise architecture to deal with future wild shifts across digital channels and customer segments as well as entering into new markets. To deal with extreme uncertainty, enterprise architects will need to balance large scale business change against smaller, faster moving experimentation efforts that focus on critical enterprise "hotspots" that can generate new revenue and drive better engagement with customers. This report outlines the key pillars of an emerging technique, systemic design, which enterprise architects are beginning to use to design flexible architectures that leave room for uncertainty and the "unknown unknowns."

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • EA Professionals Must Architect For The Unknown Unknowns
  • Systemic Design In Action
  • WHAT IT MEANS

  • Systemic Design Opens New Avenues For Enterprise Architects
  • Related Research Documents

Recommended Research