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Assess Your Digital Banking Capabilities

Assessment: The Digital Banking Strategy Playbook

January 28, 2021

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This is the Assessment report in The Digital Banking Strategy Playbook For 2021.

Why Read This Report

To achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer lifecycle and support customers across touchpoints. This report — which is the assessment chapter of the digital banking strategy playbook — will help digital business strategy executives in banking assess their digital capabilities and better target their investments. This report was originally published in July 2018; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Banks Have Raised Their Digital Maturity, But Few Are Digital Masters
  • Map Digital Capabilities Onto The Customer Lifecycle
  • Base Your Action On Your Digital Banking Maturity Level
  • Recommendations

  • Improve Your Digital Banking Capabilities
  • Supplemental Material
  • Related Research Documents

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