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For Application Development & Delivery Professionals

Assess Your Digital Experience Delivery Maturity

Assessment: The Digital Experience Delivery Playbook

March 6, 2019

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This is the Assessment report in The Digital Experience Delivery Playbook For 2019.

Why Read This Report

Application development and delivery (AD&D) professionals should assess their maturity in delivering customer-obsessed digital experience (DX) initiatives. But how? Forrester's self-assessment helps AD&D pros identify gaps in the essential competencies and activities they need to support all phases of these programs. Use this report's maturity assessment to evaluate your current state and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our DX delivery maturity assessment.

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Table of Contents

  • Firms Must Grow Their Digital Experience Delivery Expertise
  • Five Competencies For Digital Experience Delivery Maturity
  • Evaluate Your Digital Experience Delivery Maturity
  • What It Means

  • Use Forrester's Maturity Framework To Drive Customer Engagement
  • Supplemental Material
  • Related Research Documents

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