Trends Report

Audio: The Long-Term Impact Of Emerging Technology On Retail

Research These Big Industry Issues And How Emerging Technologies Might Solve Them

August 13th, 2020
Nigel Fenwick, null
Nigel Fenwick
With contributors:
Fiona Swerdlow , Brian Hopkins , Jeremy Vale , Patrick Carroll , Emily Stutzman


Retailers face three major challenges over the next decade: creating new sources of customer value; optimizing inventory turns; and delivering frictionless omnichannel retail. This audio recording and PowerPoint deck describe the impact of emerging technology on retail and how digital business, strategy, retail, and brand professionals can analyze, test, and implement technologies to meet these industry challenges.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.