Best Practice Report

Automation Is The New Fabric For Digital Business

Technologies Converge To Create New Opportunities For Holistic Automation

June 16th, 2021
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Glenn O'Donnell , Ashutosh Sharma , Sam Higgins , Sukriti Dangi , Bill Nagel

Summary

Applications have long been the core building block of the enterprise tech landscape — but change has quietly snuck up on us. A collection of diverse yet coevolving automation technologies such as robotic process automation (RPA), low-code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning are increasingly being woven into a loose fabric atop the application layer. They abstract features and functionality of the underlying apps to make them accessible for a broad spectrum of users. This report shows how the “automation fabric” is the layer where work gets done — and how it’s becoming the new playground for digital transformation.



Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.