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For Infrastructure & Operations Professionals

Automation Technologies For Customer Engagement

Applying Artificial Intelligence And Robotics To The Customer Journey Sets The Stage For Long-Term Digital Transformation

July 31, 2017

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Why Read This Report

Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new opportunity in the age of the customer is engagement: deploying technologies that will help customers receive better service automatically or better serve themselves. This report shows I&O leaders how to work with their peers to identify opportunities and bring automation into their organizations in service of customer engagement.

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Table of Contents

  • Automation Is Reshaping Customer Engagement
  • Digital Predators Must Navigate Carefully To Employ Automation Well
  • What It Means

  • Organizational RQ Will Become A Strategic Competency
  • Supplemental Material
  • Related Research Documents

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