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For Infrastructure & Operations Professionals

Build A Comprehensive Business Case For Employee Technology Purchasing

Incorporate Intangible Benefits To Maximize Your ROI

December 19, 2018


Why Read This Report

To help their businesses drive revenue growth, I&O leaders must invest in initiatives that don't just cut costs, but that help win, serve, and retain customers. As a result, I&O pros are becoming more and more responsible for building the business case to justify and measure the holistic value of their investments. This report will help you incorporate the entire picture of benefits, costs, flexibility, and risks into your business case. This report is an update of a previous Forrester report. Forrester periodically reviews it to ensure continued accuracy.

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Table of Contents

  • Traditional Business Cases Are Nearsighted
  • Build A Holistic Business Case By Employing A Life-Cycle Approach
  • Incorporate Intangibles Into Your Life-Cycle Analysis
  • A Sample Business Case Using Forrester's Life-Cycle TEI Analysis
  • Recommendations

  • Assess Alternatives To Show The Unique Value Of Your Solution
  • Related Research Documents

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