Save or Share this Report

For Infrastructure & Operations Professionals

Build A Comprehensive Business Case For Employee Technology Purchasing

Business Case: The Employee Experience Playbook

December 19, 2018

Authors

Playbook icon

This is the Business Case report in The Employee Experience Playbook For 2019.

Why Read This Report

To help their businesses drive revenue growth, I&O leaders must invest in initiatives that don't just cut costs, but that help win, serve, and retain customers. As a result, I&O pros are becoming more and more responsible for building the business case to justify and measure the holistic value of their investments. This report will help you incorporate the entire picture of benefits, costs, flexibility, and risks into your business case. This report is an update of a previous Forrester report. Forrester periodically reviews it to ensure continued accuracy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Traditional Business Cases Are Nearsighted
  • Build A Holistic Business Case By Employing A Life-Cycle Approach
  • Incorporate Intangibles Into Your Life-Cycle Analysis
  • A Sample Business Case Using Forrester's Life-Cycle TEI Analysis
  • Recommendations

  • Assess Alternatives To Show The Unique Value Of Your Solution
  • Related Research Documents

Recommended Research