Save or Share this Report

For Infrastructure & Operations Professionals

Build A Comprehensive Business Case For Technology Purchasing

Business Case: The Workforce Enablement Playbook

May 5, 2017

Authors

Playbook icon

This is the Business Case report in The Workforce Enablement Playbook For 2018.

Why Read This Report

To help their businesses drive revenue growth, I&O leaders must focus investments on initiatives that help win, serve, and retain customers — not just cutting costs. This means that I&O pros are increasingly responsible for building the business case to justify and measure the holistic value of their investments. This report will help you incorporate the entire picture of benefits, costs, flexibility, and risks into your business case. It will also help you structure your thinking around intangibles, which are critical to successfully building a business case. This report is an update of a previous Forrester report. Forrester periodically reviews it to ensure continued accuracy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Traditional Business Cases Are Near-Sighted
  • Incorporate Intangibles Into Your Analysis Of Total Economic Impact
  • Recommendations

  • Consider Customer And Employee Intangibles In All Business Cases
  • Supplemental Material
  • Related Research Documents

Recommended Research