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For CIOs

Build Integrated Technology Platforms To Accelerate Growth And Agility

Intermediate Level: Technology Practices For IT Transformation

January 29, 2019


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This report is part of "Act: Intermediate Level" in The IT Transformation Playbook.

Why Read This Report

Technology leaders must help their firms engage customers consistently, along every step of their journeys — and constantly adapt and grow with their customer needs. To do this, they must deliver technical platforms that enable end-to-end integration and agility. This report outlines the four technologies required: digital platforms to project your business into new channels and customers' lives; digital intelligence to develop a holistic understanding of customers; security through advanced Zero Trust and identity management; and infrastructure for business-based integration. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Maturing Tech Strategies Must Engage And Adapt — At Speed
  • Build Technology Platforms That Generate Revenue And Insight
  • Focus On Four Areas To Advance Your Technology Portfolio
  • Recommendations

  • Make Strategic Bets On Key Technology Vendors And Approaches
  • Supplemental Material
  • Related Research Documents

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