Trends Report

Build A Business Case For Enterprise Smart Glasses

The Total Economic Impact™ Of Smart Glasses

September 30th, 2016
Shaheen Parks, null
Shaheen Parks
With contributors:
Christopher Voce , Michael Caputo , Diane Lynch


Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time video collaboration. The market is young, but leading-edge organizations have already begun equipping workers with smart glasses. To test if there's value for your organization, you'll want to build a business case that includes a return-on-investment calculus. In this report, we leverage Forrester's Total Economic Impact™ (TEI) methodology as well as our I&O PACT (identify, orchestrate, pilot, augment, connect, and train) methodology to help infrastructure and operations (I&O) leaders build their own business cases.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.