Report

Build A Values Strategy Now To Create Long-Term Sustainable Growth

COVID-19 Changed The Spending Behaviors Of Australian Consumers
April 13th, 2021
With Contributors:
Seles Sebastin
and Bill Nagel

Summary

Forward-looking customer experience (CX) pros must help their companies make conscious decisions as to what extent they will bring moral, social, and political values into their business models — and how intensely they’ll depict those values to consumers.

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