Report

Build Executive Buy-In For Your CX Transformation

Resonate With Executives, Seek Out Champions, And Build Alignment
January 9th, 2020
With Contributors:
Brian Mukasa
and Karen Traikovich

Summary

This report describes how CX professionals can overcome these challenges by demonstrating the role CX plays in their existing strategy and how to champion CX at the executive level.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.