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For Customer Experience Professionals

Case Study: JD.com Delivers Superior CX With Digital Supply Chain And In-House Logistics

How China's Largest Retailer Wins By Infusing Operations With Emerging Tech

November 12, 2018

Why Read This Report

JD.com, the largest retailer in China, sees investments in logistics and supply chain as key enablers of sustainable customer experience (CX) differentiation in a highly competitive market. This report details how retailers and consumer goods companies can improve operational efficiencies and deliver superior CX by applying emerging technologies to both front-end and back-end operations.

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