Case Study: Telstra's Business-Led IT Transformation Facilitates Global Operations
Profile Of An Enterprise Architecture Award Winner
October 10, 2013
Why Read This Report
Managing IT complexity to support business strategy is often a big challenge for enterprise architects at large companies. This effort usually becomes even more difficult to manage when a company has global operations, as is the case for Telstra, an Asia-based telecommunications firm. Telstra's enterprise architecture (EA) team deftly addressed its challenges by focusing on customer engagement, improved agility, and global business strategy as it guided the traditional telecom carrier through its transformation into a more IT-led organization. This report highlights the strategic efforts employed during this shift and why they led to Telstra winning one of the 2012 InfoWorld/Forrester Enterprise Architecture Awards.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Situation: IT Complexity Was A Major Challenge To Global Expansion
- Solution: A Business-Led IT Transformation Is The Key
- Take An Outside-In Approach To Transforming Your IT Landscape
- Related Research Documents
Refocus Application Rationalization Toward Business Service Optimization
October 10, 2013 | Alex Cullen
Make BA Relevant By Addressing Real Business Challenges
November 28, 2016 | Gordon Barnett
Forrester's Business Capability Map Development: Process Guide
May 23, 2013 | Gordon Barnett