Case Study

Case Study: How Ping An Insurance Embraced Digital To Rewrite Its Business

January 17th, 2019
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
Danny Mu, null
Danny Mu
With contributors:
Frederic Giron , Tom Mouhsian , Benjamin Ensor , Jacob Morgan , Han Bao , Bill Nagel

Summary

Ping An Insurance, one of the world’s largest insurers in terms of market capitalization, used emerging technologies to transform itself from a traditional insurer into a digital innovator. It now provides healthcare, automotive, real estate, and smart city services to more than half a billion internet customers. This report details how digital business pros can leverage Ping An’s experience to achieve superior customer experience (CX) and operational efficiencies, innovate their business models, and build new ecosystems.

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