Report

Case Study: One Medical Bridges The Gap Between Digital And Physical Patient Experiences

July 16th, 2019
With contributors:
Caleb Ewald, Daniel Hong, Faith Adams, Shayna Neuburg

Summary

Evolving customer expectations in healthcare are forcing providers to rethink their traditional care models and redesign patient experiences. One Medical differentiates itself by offering care that is accessible, affordable, and contextual whether the patient is in office or at home. Digital business professionals should read this case study to learn how One Medical marries human-centered design and technology to provide a best-in-class patient experience throughout the patient's journey.

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