Arielle Trzcinski is a principal analyst supporting the healthcare vertical at Forrester. Her research focuses on how healthcare organizations can leverage technology to advance their digital strategy and become more customer obsessed to improve consumer engagement. Her areas of focus include the future of healthcare, digital health, patient and member experience, and value-based care.
Healthcare leaders should read this report to help redefine digital-first care pathways and champion customer obsession in emerging experiences.
Read this report to understand the latest trends in Medicare Advantage and how health insurers can set themselves up for future success with these products.
In 2025, healthcare organizations will confront new regulatory and policy challenges and better align investments with value-add processes.
Understand the five common areas where healthcare organizations should track concentration risk and the mitigation strategies to employ against them.
In our 33-criterion evaluation of CX platforms for healthcare providers, we identified the most significant ones and researched, analyzed, and scored them.
This report is an overview of Forrester’s most important customer-facing tech strategy and vendor evaluations for healthcare digital leaders.
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