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For Infrastructure & Operations Professionals

Change Management: Let's Get Back To Basics

Continuous Improvement: The Continuous Deployment Playbook

May 25, 2017

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This is the Continuous Improvement report in The Continuous Deployment Playbook For 2018.

Why Read This Report

Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The change management process serves important purposes of auditability, communication, coordination, and risk management. Problems emerge from choices made in implementing change management, not from the process itself. This report helps I&O pros weave change management into the end-to-end digital value stream.

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Table of Contents

  • Change Management Requires New Approaches
  • Challenging Times Call ITIL Processes Into Question
  • Recommendations

  • Quality DevOps Demands Several Key Initiatives
  • Supplemental Material
  • Related Research Documents

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