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For Infrastructure & Operations Professionals

Change Management: Let's Get Back To Basics

October 18, 2018

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Why Read This Report

Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and DevOps. The change management process serves important purposes of auditability, communication, coordination, and risk management. Problems emerge from choices that organizations make in implementing change management, not from the process itself. This report helps I&O pros weave change management into the end-to-end digital value stream. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Change Management Requires New Approaches
  • Challenging Times Call ITIL Processes Into Question
  • Recommendations

  • Quality DevOps Demands Several Key Initiatives
  • Supplemental Material
  • Related Research Documents

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