Trend Report

Choose A Case Management Platform Based On 10 Criteria

Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help

 and  two contributors
Aug 24, 2017

Summary

Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include domain-specific cloud platforms, fit-to-purpose solutions, and a host of process tools under the DPA umbrella that include BPM, DCM, and low-code platforms, as well as advancing AI building blocks that enable smart search and augmented intelligence. To guide EA pros, we compare performance and agility criteria and incorporate them into a decision guidance tool.

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