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For Enterprise Architecture Professionals

Choose A Case Management Platform Based On 10 Criteria

Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help

August 24, 2017

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Why Read This Report

Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include domain-specific cloud platforms, fit-to-purpose solutions, and a host of process tools under the DPA umbrella that include BPM, DCM, and low-code platforms, as well as advancing AI building blocks that enable smart search and augmented intelligence. To guide EA pros, we compare performance and agility criteria and incorporate them into a decision guidance tool.

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Table of Contents

  • The Case Management Platform Decision Has Become More Complex
  • DPA/DCM Platforms Have Broad Process Reach And Depth
  • Domain-Specific Cloud Has Momentum And Lower Short-Term Costs
  • Packaged Apps, Niche, And SI Solutions Lack Agility
  • Recommendations

  • A Data-Driven Analysis Will Make For A Winning Platform Decision
  • Related Research Documents

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