Why Read This Report
Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include domain-specific cloud platforms, fit-to-purpose solutions, and a host of process tools under the DPA umbrella that include BPM, DCM, and low-code platforms, as well as advancing AI building blocks that enable smart search and augmented intelligence. To guide EA pros, we compare performance and agility criteria and incorporate them into a decision guidance tool.
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