Best Practice Report

Rethink Your CMDB

CMDBs Have Failed Us, But The Right Approach Can Transform Them

September 11th, 2020
With contributors:
Lauren Nelson , Glenn O'Donnell , Tyler Brown , Karen Traikovich


Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don’t go away just because of shifts in technology. Using Forrester’s configuration management domain model, this report provides thorough guidance on the long-troubled configuration management database (CMDB) to help digitally transform operations organizations.

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