Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He is also Forrester’s lead analyst for enterprise service management topics such as service portfolio management, service catalog, service desk, NOC, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as the intersection of ITSM/ESM and DevOps. Finally, Charlie covers industry frameworks like ITIL, IT4IT, TOGAF, COBIT, and industry vertical frameworks.

With deep practitioner skills as a data architect, Charlie also specializes in the information architecture of the "business of IT" and can help mediate challenging, hard-to-resolve discussions around how to frame, build, and benefit from application, service, product, asset, and technology portfolios and IT data warehouses.