Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Consumer Banking Trends In 2021

Five Trends Shaping The Next Generation Of Retail Consumer Banking

March 30, 2021

Primary author headshot


Why Read This Report

The COVID-19 pandemic has both accelerated and initiated changes to consumer behavior and the retail banking landscape that will be felt for many years to come. It has accelerated the entrance of new players, including the tech and retail titans. It has forced traditional firms to rethink their pricing and revenue models, accelerating branch closures and the use of AI to lower the cost to serve. And it has brought the need to invest in customers' financial well-being to the forefront. This report focuses on five key trends shaping the retail consumer banking landscape and what they mean for the priorities of digital executives over the next year.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Recommended Research