Report

Customer Experience Trends In China, 2020

How COVID-19 Affects Customer Expectations In China
April 21st, 2020
With Contributors:
Han Bao
and Bill Nagel

Summary

Chinese enterprises in general and digital businesses in particular have been innovating and raising the bar for customer experience (CX) both within and beyond the country, including during the recent COVID-19 pandemic. CX professionals everywhere can us

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