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For Infrastructure & Operations Professionals

Develop Cloud Metrics Using The Balanced Scorecard

Performance Management: The Cloud Computing Playbook

February 5, 2016

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This is the Performance Management report in The Cloud Computing Playbook For 2018.

Why Read This Report

Crafting and measuring the right metrics for your cloud strategy objectives is essential for success. You must measure cloud computing in business terms, which likely isn't the natural leaning of your technology management team. Leading technology management organizations are using Kaplan and Norton's Balanced Scorecard (BSC) method, which helps I&O pros select metrics that demonstrate business value and implement and measure these metrics. This report tells I&O pros how they can apply the BSC methodology to improve their organization's cloud computing performance and operational maturity. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we revised this edition to factor in developments and changes in cloud computing that have an effect on metrics and measurement.

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Table of Contents

  • The Challenge Of Creating Valuable Cloud Metrics
  • Develop And Report Objectives And Metrics Effectively
  • Develop Your Cloud Computing Balanced Scorecard
  • Recommendations

  • Put Your Cloud Computing Metrics Into Action
  • Supplemental Material

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