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For Infrastructure & Operations Professionals

Develop Cloud Metrics Using The Balanced Scorecard

Performance Management: The Cloud Computing Playbook

September 11, 2019


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This is the Performance Management report in The Cloud Computing Playbook For 2020.

Why Read This Report

It's essential to craft and measure the right metrics for your cloud strategy, but doing so in business terms is probably unnatural for your technology team. Leading technology organizations use Kaplan's and Norton's Balanced Scorecard (BSC) method, which helps infrastructure and operations (I&O) pros select metrics that demonstrate business value, then implement and measure these metrics. This report tells I&O pros how they can apply the BSC methodology to improve their organization's cloud computing performance and operational maturity. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to factor in developments and changes in cloud computing that influence metrics and measurement.

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Table of Contents

  • It Isn't Easy To Create Valuable Cloud Metrics
  • Develop And Report Objectives And Metrics Effectively
  • Develop Your Cloud Computing Balanced Scorecard
  • Recommendations

  • Put Your Cloud Computing Metrics Into Action
  • Related Research Documents

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