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For Enterprise Architecture Professionals

Develop Five Processes To Drive Ongoing ECM Program Success

Processes: The Enterprise Content Management Playbook

October 26, 2020

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This is the Processes report in The Enterprise Content Management Playbook For 2021.

Why Read This Report

Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management (ECM) initiative. This report outlines these five processes, helping enterprise architects (EAs) understand the investments that make content management part of digital transformation. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Five Key Processes Underpin ECM Program Success
  • Use A Process Lens To Determine Investments And Roles
  • Supplemental Material
  • Related Research Documents

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