Cheryl McKinnon,

Cheryl McKinnon

Principal Analyst

Cheryl McKinnon is a principal analyst serving technology leaders. Cheryl delivers research and advisory services in areas including enterprise content management (ECM), content platforms, information archiving, and records/retention management. She also covers digital workplace technologies such as content-centric collaboration, modern intranets, and employee communication platforms.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
May 21st, 2026 4:00 PM - 5:00 PM Peer Discussions

From Sticker Shock To Strategy: Negotiating Your Microsoft Renewal (North America)

Tech leaders are entering Microsoft contract renewals where the shape of the agreement is changing — not just the price. Traditional negotiation levers don’t work the same way when core programs increasingly depend on Microsoft. Join this peer discussion to compare renewal/negotiation moves that are working now. Peers will share how they’re bundling negotiations to create leverage, managing support and add-on programs that can materially increase total cost, and starting nine to 12 months early with demand assessment so the first proposal doesn’t anchor the entire outcome. This conversation will be hosted by Cheryl McKinnon and Greg Zorella and will include open discussion with participants. Please bring your questions, lessons learned, and experiences to share with the group. Questions for discussion:What single lever moved the needle most for you: E5, Copilot, Azure concessions, or competitive pressure? Where did total cost sneak up on you?When did you realize Microsoft had the strongest leverage, and what, if anything, helped rebalance it? Peer discussions are available exclusively to Forrester Decisions VIP Leader and Leader license holders for their own participation.
June 10th, 2026 3:00 PM - 3:40 PM Webinar

Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2026

“The Forrester Wave™: Intranet Platforms, Q2 2026” evaluates 13 vendors across 28 criteria. In this webinar, we highlight the key findings, outline key market trends, and provide practical recommendations for selecting a new platform for employee content and communications.Key takeaways: Understand how AI is transforming the intranet market.Learn about the Leaders, Strong Performers, and Contenders.Determine the criteria that's most important to you when selecting a platform.Target audience level: intermediate