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For Customer Experience Professionals

Digital CX And Design Trends, 2020

May 20, 2020

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Why Read This Report

Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers' experiences with digital touchpoints, from apps to websites to Alexa skills. This report examines these trends and how your efforts to improve digital customer interactions must connect better with your XD process and team.

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Table of Contents

  • Digital CX Continues To Mature Into Enterprisewide Design Practices
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