Execution Empowerment Opportunity Assessment

March 18th, 2011

George Lawrie Vice President, Principal Analyst

With contributors:

Mike Gilpin , Sander Rose

Summary

In the age of information transparency and short life-cycle merchandise, savvy consumers know more about merchandise characteristics, price and availability comparisons, and product reviews than do hapless store associates. Use this self-assessment to assess your opportunity to correct the information asymmetry and empower your store associates to provide expert service to consumers.

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