Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

Five Essential Digital Experience Governance Practices

Processes: The Digital Experience Delivery Playbook

July 20, 2018

Primary author headshot


Playbook icon

This is the Processes report in The Digital Experience Delivery Playbook For 2020.

Why Read This Report

Governance is the dreaded "G-word" for many organizations: It paints a picture of archaic rules, ineffective bureaucracy, and outdated processes that stifle innovation. But given the cross-organizational nature of delivering digital experiences, governance is essential. This report provides a governance framework for application development and delivery (AD&D) professionals. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance. We're now updating it to factor in new ideas and interviews.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Global DX Operations Boils Down To A Measurement Challenge
  • Five Keys To Effective Digital Experience Governance
  • Blend Organizational Strategy And Governance To Maximize Success
  • Recommendations

  • Keep Two Rules In Mind For Federated Governance Models
  • Related Research Documents