Report

Forrester Infographic: Financial Well-Being Is The Key To Loyalty For Chinese Banks

December 28th, 2020
With
Sukriti Dangi
Katie Hampton
Han Bao
and Bill Nagel

Summary

Customer loyalty and retention have traditionally been a challenge for incumbent banks. Recent Forrester Analytics Consumer Technographics data reveals the reasons behind customer churn and the possible approaches that could improve customer loyalty and r

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